CourseMate Vitrual University Software

Virtual University Appliance Business Value

Corporations, Schools, Universities and Industry Associations can easily create E-Learning Portals and E-Learning Ecosystems for delivering, managing and monitoring E-Learning activities. This Appliance provides a 'Turn-Key' and cost-effective E-Learning infrastructure for organizations that need a standards-based and comprehensive foundation for their enterprise-wide E-Learning initiatives. The web-based appliance approach allows all participants a cost saving and easy production of learning material and time independent distance and co-operative learning over the Internet.

Hardware and Software Warranty Information

Call (310) 921-3444 or Fax inquiry to (310) 921-2878

Service and Support, Virtual University Appliance ( eLearning Appliance) Care Pack and Warranty Information

Software Licensing:	The Company grants the right to the use of the Virtual University Appliance (eLearning Appliance) - hardware and base software contained on the Virtual University System Appliance with purchase.

Software Warranty:	Software media shipped with the Appliance will be free of physical defects for a period of 90 days from delivery.

Hardware Maintenance: Covers Hardware Only: Warranty entitlement covers 1 year period from date of purchase	Exchange (Shipment by Fed-Ex or other approved carrier) within 24-hrs ($ 3500.00/yr) under the Platinum Plan On-site with 24-hour x 7-days/week, 6 hour response is available under the Gold Plan ($ 1850.00/yr) On-site with 24-hour x 7-days/week, 24 hour response is available under the Silver Plan ($ 1250.00/yr) On-site with 24-hour x 7-days/week, 48 hour response is available under the Bronze Plan ($850.00/yr)
NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details. All replacement parts for your standard hardware warranty are included.

Software Services included with initial Purchase:	Included with the purchase of the product is 90-days Phone support service - Mon thru Friday, 9Am - 5Pm, 4 hour response time.
Additional Software Incident Packs:	Additional Software Incident Packs can be purchased with our purchase. Unlike Annual maintenance, incidents Packs are good for up to 24 months. - 12 Incident Packs - $ 1,200.00 - 24 Incident Packs - $ 2,200.00 - 36 Incident Packs - $ 3,000.00 Each incident is equal to 30 minutes of support. Single Incidents can be purchased for $125.00 per Incident.

Optional Standard Care Package (includes Software, Hardware & Incident Packs)	The Standard Care Pack includes the following for one year (12 months) - $5,000.00 On-site with 24-hour x 7-days/week, 6 hour response (Gold Plan) 3-Days Training at a VUS Facility for up to a group of 4 individuals 1-Day Accelerated Training for up to a group of 4 individuals, 6 times/Year at a VUS Facility 12 Incident Packs (Each incident is equal to 30 minutes of support) New Version Releases and Feature Upgrades for 12-months from date of purchase

The information contained herein is subject to change without notice. Microsoft and Windows NT are US registered trademarks of Microsoft Corporation. Intel is a US registered trademark of Intel Corporation. The only warranties for Virtual University Appliance (eLearning Appliance) products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. We shall not be liable for technical or editorial errors or omissions contained herein.

All prices in US dollars. All payments and credit card charges are in US dollars. Software upgrades are immediately available for download after purchase in the U.S. International orders require one business day for processing payment. Please allow up to five business days for shipment of hardware. Shipping is ONLY applicable to hardware.